Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
Welcome! You can raise a request for HelpDesk Support using the options provided.
Request help with metrics reporting
Required fields are marked with an asterisk*
{"xsrfToken":"f28a2fbac1612e84da1606a877cae69046819f01_lout","branding":{"id":"1","key":"hs","name":"HelpDesk Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8f6c40bb-22c0-43fa-843d-51cd964715dc/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NTk4Zjc5Zi05Y2I2LTRlNDktOGUxOC04ZWU2ZWVmNDA2MGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhmNmM0MGJiLTIyYzAtNDNmYS04NDNkLTUxY2Q5NjQ3MTVkYyI6WyJyZWFkIl19LCJleHAiOjE3NzA2MTUzMzYsIm5iZiI6MTc3MDYxNDczNn0.83__OsBTokhmmq7y55uIQj3IfigUaXKxyf3QTi2aDWo&client=7598f79f-9cb6-4e49-8e18-8ee6eef4060d&mode=fit","logoId":"8f6c40bb-22c0-43fa-843d-51cd964715dc","isLogoAvailable":true,"helpCenterTitle":"Enter a keyword to search related guides and tutorials in our Knowledge Base","sharedPortalName":"Treble Help Center","userInitialAnnouncementHeader":"Preguntas frecuentes sobre uso de nuestro producto","userInitialAnnouncementMessageWiki":"<p>Revisa nuestras guías y tutoriales aquí <a href=\"https://support-treble.atlassian.net/wiki\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">aquí</a></p>","translations":{"en-US":{"helpCenterTitle":"Enter a keyword to search related guides and tutorials in our Knowledge Base","sharedPortalName":"Treble Help Center","announcementHeader":"Preguntas frecuentes sobre uso de nuestro producto","announcementMessage":"Revisa nuestras guías y tutoriales aquí [aquí|https://support-treble.atlassian.net/wiki]","localeDisplayName":"English (United States)"},"pt-BR":{"helpCenterTitle":"Digite uma Palavra-Chave para pesquisar guias e tutoriais relacionados em nossa Base de Conhecimento","sharedPortalName":"Treble Help Center ","localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"helpCenterTitle":"Ahorra tiempo consultando nuestra guía de preguntas frecuentes","sharedPortalName":"Treble Help Center ","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c7256f68-85ed-40d2-baff-42b7035e0d6f/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NTk4Zjc5Zi05Y2I2LTRlNDktOGUxOC04ZWU2ZWVmNDA2MGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM3MjU2ZjY4LTg1ZWQtNDBkMi1iYWZmLTQyYjcwMzVlMGQ2ZiI6WyJyZWFkIl19LCJleHAiOjE3NzA2MTUzMzYsIm5iZiI6MTc3MDYxNDczNn0.5BszMSrSaJR9o_FUvImCKc-VxMFL9cT5dNiA6LjwgyY&client=7598f79f-9cb6-4e49-8e18-8ee6eef4060d&height=300&mode=fit","bannerMediaApiFileId":"c7256f68-85ed-40d2-baff-42b7035e0d6f","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"hs","projectId":10001,"serviceDeskId":1,"name":"HelpDesk Support","description":"<p>Welcome! You can raise a request for HelpDesk Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"199","name":"Open a ticket with support","descriptionHtml":"","callToAction":"Open a ticket with support","introHtml":"<p>1. Aclarar dudas sobre el producto; 2. Reportar un problema en el uso del producto; 3. Solicitar configuración del sistema; 4. Solicitar ayuda con integración de SalesForce; 5. Solicitar ayuda con integración de HubSpot</p>","icon":10466,"iconUrl":"https://support-treble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"22","name":"Request help with metrics reporting","descriptionHtml":"","callToAction":"Request help with metrics reporting","introHtml":"","icon":10523,"iconUrl":"https://support-treble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[1],"key":""},{"id":"19","name":"Reset password","descriptionHtml":"","callToAction":"Reset password","introHtml":"","icon":10517,"iconUrl":"https://support-treble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[1],"key":""},{"id":"24","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":10541,"iconUrl":"https://support-treble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"23","name":"Do you have any ideas on how we can improve the product? Share them with us!","descriptionHtml":"","callToAction":"Do you have any ideas on how we can improve the product? Share them with us!","introHtml":"","icon":10539,"iconUrl":"https://support-treble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://support-treble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"232","name":"Finance","descriptionHtml":"","callToAction":"Finance","introHtml":"<p>Financial Requests</p>","icon":10536,"iconUrl":"https://support-treble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"72","name":"Migration Treble BSP","descriptionHtml":"","callToAction":"Migration Treble BSP","introHtml":"<p>Requests related to Treble BSP Migration</p>","icon":10570,"iconUrl":"https://support-treble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"265","name":"Product Question","descriptionHtml":"","callToAction":"Product Question","introHtml":"","icon":10539,"iconUrl":"https://support-treble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[],"key":""},{"id":"20","name":"Questions and doubts about the product","descriptionHtml":"","callToAction":"Questions and doubts about the product","introHtml":"","icon":10482,"iconUrl":"https://support-treble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[],"key":""},{"id":"17","name":"Report a problem using the product","descriptionHtml":"","callToAction":"Report a problem using the product","introHtml":"","icon":10520,"iconUrl":"https://support-treble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"91","name":"Request help with HubSpot integration","descriptionHtml":"","callToAction":"Request help with HubSpot integration","introHtml":"<p>Support for integration with HubSpot</p>","icon":10572,"iconUrl":"https://support-treble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10572","groups":[],"key":""},{"id":"94","name":"Request help with SalesForce integration","descriptionHtml":"","callToAction":"Request help with SalesForce integration","introHtml":"<p>Support for integration with SalesForce</p>","icon":10577,"iconUrl":"https://support-treble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[],"key":""},{"id":"18","name":"Request system configuration","descriptionHtml":"","callToAction":"Request system configuration","introHtml":"","icon":10550,"iconUrl":"https://support-treble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"298","name":"Trebot","descriptionHtml":"<p>Ticket queue for Trebot free WhatsApp with Hubspot integration.</p>","callToAction":"Trebot","introHtml":"<p>Support for Trebot</p>","icon":10753,"iconUrl":"https://support-treble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10753","groups":[],"key":""},{"id":"98","name":"WhatsApp","descriptionHtml":"","callToAction":"WhatsApp","introHtml":"","icon":10511,"iconUrl":"https://support-treble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Open a ticket with support Treble"}],"orderMapping":{"5":[23],"4":[19],"16":[298],"1":[199,19,22]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"13cd0b93-8a53-338d-98b6-3abb2fe57936","appLinkName":"System Confluence","appLinkUrl":"https://support-treble.atlassian.net/wiki","spaceKey":"CSP","spaceName":"Customer Support Public","spaceUrl":"https://support-treble.atlassian.net/wiki/spaces/CSP","isServer":false},"labels":[],"projectKey":"HS","serviceDeskId":1,"kbLinkDomainURLs":["https://support-treble.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NTk4Zjc5Zi05Y2I2LTRlNDktOGUxOC04ZWU2ZWVmNDA2MGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA2MTU5MzYsIm5iZiI6MTc3MDYxNDczNiwiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.thGy-v3jP83D2G-x2UKCRSulBFX0AcbILxYRf9kfKIE","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"7598f79f-9cb6-4e49-8e18-8ee6eef4060d","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":22,"projectId":10001,"issueType":{"id":"10012","name":"Reports"},"form":{"name":"Request help with metrics reporting","descriptionHtml":"","callToAction":"Request help with metrics reporting","intro":"","instructions":"","icon":10523,"iconUrl":"https://support-treble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Adjunto","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/22","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/22","calendarParams":{"firstDay":0,"date":"2026-02-09T02:25:37-0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"13cd0b93-8a53-338d-98b6-3abb2fe57936","appLinkName":"System Confluence","appLinkUrl":"https://support-treble.atlassian.net/wiki","spaceKey":"CSP","spaceName":"Customer Support Public","spaceUrl":"https://support-treble.atlassian.net/wiki/spaces/CSP","isServer":false},"labels":[],"projectKey":"HS","serviceDeskId":1,"kbLinkDomainURLs":["https://support-treble.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NTk4Zjc5Zi05Y2I2LTRlNDktOGUxOC04ZWU2ZWVmNDA2MGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NzA2MTU5MzcsIm5iZiI6MTc3MDYxNDczNywiYW5vbklkIjoiYW5vbi11c2VyIiwiaHR0cHM6Ly9pZC5hdGxhc3NpYW4uY29tL2FwcEFjY3JlZGl0ZWQiOmZhbHNlfQ.p7F0x86IatEx780EKkcGxk7t6AYJcnAFb-xW5AmtPp4","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"7598f79f-9cb6-4e49-8e18-8ee6eef4060d","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":8,"updated":"2024-09-17T20:56:59.018074941Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[22],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":8,"name":"Reports","submit":{"lock":false,"pdf":false},"primaryLocale":"en-US","translatedLocale":"en-US","templateFormUuid":"5b57ea27-d624-4d4e-938c-89f4f2d188a9"},"layout":[{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":43},"layout":"default","localId":"ad80d233-cd97-4c47-8e3c-da0c9f8c079c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":48},"layout":"default","localId":"8d7cf157-8204-40ca-a8e7-63aa7532f269"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":49},"layout":"default","localId":"48b78c7c-8cc5-4352-8eab-3c18ddf086e9"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":54},"layout":"default","localId":"09e49a5f-a52b-48f4-a30b-de4b9ab90680"}},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":50},"layout":"default","localId":"2850787d-33c0-4ad1-9642-1165cef4a531"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"51ee4d38-88dc-47a1-ae8a-71f5e295fb47"}}]}],"conditions":{},"sections":{},"questions":{"50":{"type":"da","label":"End date to filter","description":"","validation":{"rq":false},"jiraField":"customfield_10023","questionKey":""},"48":{"type":"ts","label":"Conversation ID or Name (Optional)","description":"","validation":{"rq":false},"jiraField":"customfield_10047","questionKey":""},"49":{"type":"da","label":"Start date to filter","description":"","validation":{"rq":false},"jiraField":"customfield_10015","questionKey":""},"2":{"type":"rt","label":"Description","description":"Please describe what type of report you need, if you have an example or if you have already received a report before, please send it as a template.","validation":{"rq":true},"jiraField":"customfield_10049","questionKey":""},"54":{"type":"cs","label":"Platform","description":"What URL are you requesting support from?","validation":{"rq":true},"jiraField":"customfield_10048","questionKey":""},"43":{"type":"ts","label":"Company","description":"","validation":{"rq":true},"jiraField":"customfield_10045","questionKey":""}}},"uuid":"5b57ea27-d624-4d4e-938c-89f4f2d188a9"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":8,"updated":"2024-09-17T20:56:59.018074941Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[22],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":8,"name":"Reports","submit":{"lock":false,"pdf":false},"primaryLocale":"en-US","translatedLocale":"en-US","templateFormUuid":"5b57ea27-d624-4d4e-938c-89f4f2d188a9"},"layout":[{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":43},"layout":"default","localId":"ad80d233-cd97-4c47-8e3c-da0c9f8c079c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":48},"layout":"default","localId":"8d7cf157-8204-40ca-a8e7-63aa7532f269"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":49},"layout":"default","localId":"48b78c7c-8cc5-4352-8eab-3c18ddf086e9"}},{"type":"paragraph","content":[]}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":54},"layout":"default","localId":"09e49a5f-a52b-48f4-a30b-de4b9ab90680"}},{"type":"paragraph","content":[]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":50},"layout":"default","localId":"2850787d-33c0-4ad1-9642-1165cef4a531"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"51ee4d38-88dc-47a1-ae8a-71f5e295fb47"}}]}],"conditions":{},"sections":{},"questions":{"50":{"type":"da","label":"End date to filter","description":"","validation":{"rq":false},"jiraField":"customfield_10023","questionKey":""},"48":{"type":"ts","label":"Conversation ID or Name (Optional)","description":"","validation":{"rq":false},"jiraField":"customfield_10047","questionKey":""},"49":{"type":"da","label":"Start date to filter","description":"","validation":{"rq":false},"jiraField":"customfield_10015","questionKey":""},"2":{"type":"rt","label":"Description","description":"Please describe what type of report you need, if you have an example or if you have already received a report before, please send it as a template.","validation":{"rq":true},"jiraField":"customfield_10049","questionKey":""},"54":{"type":"cs","label":"Platform","description":"What URL are you requesting support from?","validation":{"rq":true},"jiraField":"customfield_10048","questionKey":""},"43":{"type":"ts","label":"Company","description":"","validation":{"rq":true},"jiraField":"customfield_10045","questionKey":""}}},"uuid":"5b57ea27-d624-4d4e-938c-89f4f2d188a9"},"linkedJiraFields":["customfield_10049","customfield_10045","customfield_10023","customfield_10047","customfield_10048","customfield_10015"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}