{"xsrfToken":"e8193da6d32fd6b37ba71ce6d55d9a8a75236b30_lout","branding":{"id":"1","key":"hs","name":"HelpDesk Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/8f6c40bb-22c0-43fa-843d-51cd964715dc/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NTk4Zjc5Zi05Y2I2LTRlNDktOGUxOC04ZWU2ZWVmNDA2MGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjhmNmM0MGJiLTIyYzAtNDNmYS04NDNkLTUxY2Q5NjQ3MTVkYyI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzE2MDQsIm5iZiI6MTczMjE3MTAwNH0.xf9hI9blTWy5pcVexR-gKyLE5G8OiOhDOZCANS7gNuY&client=7598f79f-9cb6-4e49-8e18-8ee6eef4060d&mode=fit","logoId":"8f6c40bb-22c0-43fa-843d-51cd964715dc","isLogoAvailable":true,"helpCenterTitle":"Enter a keyword to search related guides and tutorials in our Knowledge Base","sharedPortalName":"Treble Help Center","userInitialAnnouncementHeader":"Preguntas frecuentes sobre uso de nuestro producto","userInitialAnnouncementMessageWiki":"<p>Revisa nuestras guías y tutoriales aquí <a href=\"https://support-treble.atlassian.net/wiki\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">aquí</a></p>","translations":{"en-US":{"helpCenterTitle":"Enter a keyword to search related guides and tutorials in our Knowledge Base","sharedPortalName":"Treble Help Center","announcementHeader":"Preguntas frecuentes sobre uso de nuestro producto","announcementMessage":"Revisa nuestras guías y tutoriales aquí [aquí|https://support-treble.atlassian.net/wiki]","localeDisplayName":"English (United States)"},"pt-BR":{"helpCenterTitle":"Digite uma Palavra-Chave para pesquisar guias e tutoriais relacionados em nossa Base de Conhecimento","sharedPortalName":"Treble Help Center ","localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"helpCenterTitle":"Ahorra tiempo consultando nuestra guía de preguntas frecuentes","sharedPortalName":"Treble Help Center ","localeDisplayName":"Spanish (Spain)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/c7256f68-85ed-40d2-baff-42b7035e0d6f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NTk4Zjc5Zi05Y2I2LTRlNDktOGUxOC04ZWU2ZWVmNDA2MGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmM3MjU2ZjY4LTg1ZWQtNDBkMi1iYWZmLTQyYjcwMzVlMGQ2ZiI6WyJyZWFkIl19LCJleHAiOjE3MzIxNzE2MDQsIm5iZiI6MTczMjE3MTAwNH0.6WKkxcyDMrn_esWm8yGAZcuaFWwelwJKsQftOREDias&client=7598f79f-9cb6-4e49-8e18-8ee6eef4060d&height=300&mode=fit","bannerMediaApiFileId":"c7256f68-85ed-40d2-baff-42b7035e0d6f","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"1","key":"hs","projectId":10001,"serviceDeskId":1,"name":"HelpDesk Support","description":"<p>Welcome! You can raise a request for HelpDesk Support using the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"23","name":"Do you have any ideas on how we can improve the product? Share them with us!","descriptionHtml":"","callToAction":"Do you have any ideas on how we can improve the product? Share them with us!","introHtml":"","icon":10539,"iconUrl":"https://support-treble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10539","groups":[6],"key":""},{"id":"199","name":"Open a ticket with support","descriptionHtml":"","callToAction":"Open a ticket with support","introHtml":"<p>1. Aclarar dudas sobre el producto; 2. Reportar un problema en el uso del producto; 3. Solicitar configuración del sistema; 4. Solicitar ayuda con integración de SalesForce; 5. Solicitar ayuda con integración de HubSpot</p>","icon":10466,"iconUrl":"https://support-treble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10466","groups":[1],"key":""},{"id":"22","name":"Request help with metrics reporting","descriptionHtml":"","callToAction":"Request help with metrics reporting","introHtml":"","icon":10523,"iconUrl":"https://support-treble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10523","groups":[1],"key":""},{"id":"19","name":"Reset password","descriptionHtml":"","callToAction":"Reset password","introHtml":"","icon":10517,"iconUrl":"https://support-treble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","groups":[1],"key":""},{"id":"24","name":"Chat","descriptionHtml":"<p>Requests created by chat</p>","callToAction":"Chat","introHtml":"<p>Requests created by chat</p>","icon":10541,"iconUrl":"https://support-treble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10541","groups":[],"key":""},{"id":"5","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10527,"iconUrl":"https://support-treble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"232","name":"Finance","descriptionHtml":"","callToAction":"Finance","introHtml":"<p>Financial Requests</p>","icon":10536,"iconUrl":"https://support-treble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10536","groups":[],"key":""},{"id":"72","name":"Migration Treble BSP","descriptionHtml":"","callToAction":"Migration Treble BSP","introHtml":"<p>Requests related to Treble BSP Migration</p>","icon":10570,"iconUrl":"https://support-treble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10570","groups":[],"key":""},{"id":"20","name":"Questions and doubts about the product","descriptionHtml":"","callToAction":"Questions and doubts about the product","introHtml":"","icon":10482,"iconUrl":"https://support-treble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10482","groups":[],"key":""},{"id":"17","name":"Report a problem using the product","descriptionHtml":"","callToAction":"Report a problem using the product","introHtml":"","icon":10520,"iconUrl":"https://support-treble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"91","name":"Request help with HubSpot integration","descriptionHtml":"","callToAction":"Request help with HubSpot integration","introHtml":"<p>Support for integration with HubSpot</p>","icon":10572,"iconUrl":"https://support-treble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10572","groups":[],"key":""},{"id":"94","name":"Request help with SalesForce integration","descriptionHtml":"","callToAction":"Request help with SalesForce integration","introHtml":"<p>Support for integration with SalesForce</p>","icon":10577,"iconUrl":"https://support-treble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10577","groups":[],"key":""},{"id":"18","name":"Request system configuration","descriptionHtml":"","callToAction":"Request system configuration","introHtml":"","icon":10550,"iconUrl":"https://support-treble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[],"key":""},{"id":"98","name":"WhatsApp","descriptionHtml":"","callToAction":"WhatsApp","introHtml":"","icon":10511,"iconUrl":"https://support-treble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Open a ticket with support"},{"id":6,"name":"Submit suggestions for Treble's product"}],"orderMapping":{"5":[23],"4":[19],"6":[23],"1":[199,19,22]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"13cd0b93-8a53-338d-98b6-3abb2fe57936","appLinkName":"System Confluence","appLinkUrl":"https://support-treble.atlassian.net/wiki","spaceKey":"CSP","spaceName":"Customer Support Public","spaceUrl":"https://support-treble.atlassian.net/wiki/spaces/CSP","isServer":false},"labels":[],"projectKey":"HS","serviceDeskId":1,"kbLinkDomainURLs":["https://support-treble.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HS","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NTk4Zjc5Zi05Y2I2LTRlNDktOGUxOC04ZWU2ZWVmNDA2MGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzIyMDQsIm5iZiI6MTczMjE3MTAwNH0.J_noXYQAFMDm3EyvbR9m3W9h2Yx__h30XEeAjHyjLhY","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"7598f79f-9cb6-4e49-8e18-8ee6eef4060d","tokenDurationInMins":20}},"reqCreate":{"id":19,"projectId":10001,"form":{"name":"Reset password","descriptionHtml":"","callToAction":"Reset password","intro":"","instructions":"","icon":10517,"iconUrl":"https://support-treble.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10517","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Adjunto","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Resumo","description":"","descriptionHtml":"","required":true,"displayed":false,"presetValues":["Passwords"]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/19","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/19","calendarParams":{"firstDay":0,"date":"2024-11-21T03:36:45-0300","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"13cd0b93-8a53-338d-98b6-3abb2fe57936","appLinkName":"System Confluence","appLinkUrl":"https://support-treble.atlassian.net/wiki","spaceKey":"CSP","spaceName":"Customer Support Public","spaceUrl":"https://support-treble.atlassian.net/wiki/spaces/CSP","isServer":false},"labels":[],"projectKey":"HS","serviceDeskId":1,"kbLinkDomainURLs":["https://support-treble.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI3NTk4Zjc5Zi05Y2I2LTRlNDktOGUxOC04ZWU2ZWVmNDA2MGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEwMDAxIjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzIxNzIyMDUsIm5iZiI6MTczMjE3MTAwNX0.qgMr_dmSIbgTZS6FesV3dyg5hGWQ-DveEDqUWrwylY4","targetCollection":"upload-project-10001","endpointUrl":"https://api.media.atlassian.com","clientId":"7598f79f-9cb6-4e49-8e18-8ee6eef4060d","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{"id":7,"updated":"2024-09-17T20:56:48.715970418Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[19],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":7,"name":"Passwords","submit":{"lock":false,"pdf":false},"primaryLocale":"en-US","translatedLocale":"en-US","templateFormUuid":"9b59a5c1-6d98-4f81-8569-e691b37477ed"},"layout":[{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"ad80d233-cd97-4c47-8e3c-da0c9f8c079c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"bf39784c-16fc-4665-8240-3ac8aa3d55af"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":32},"layout":"default","localId":"ad494723-7779-436b-8bcf-9a5b1fa8530e"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"51ee4d38-88dc-47a1-ae8a-71f5e295fb47"}}]}],"conditions":{},"sections":{},"questions":{"2":{"type":"rt","label":"Description","description":"If necessary, provide a explanation of your request. (Optional)","validation":{"rq":false},"jiraField":"customfield_10049","questionKey":""},"29":{"type":"tl","label":"Company","description":"","validation":{"rq":true},"jiraField":"customfield_10045","questionKey":""},"32":{"type":"cs","label":"Platform","description":"From what URL are you requesting the password reset?","validation":{"rq":true},"jiraField":"customfield_10048","questionKey":""},"33":{"type":"te","label":"Email to reset","description":"","validation":{"rq":true},"jiraField":"customfield_10052","questionKey":""}}},"uuid":"9b59a5c1-6d98-4f81-8569-e691b37477ed"},"proforma":{"formExists":true,"formValid":true,"formTemplateData":{"id":7,"updated":"2024-09-17T20:56:48.715970418Z","publish":{"jira":{"submitOnCreate":true,"validateOnCreate":true},"portal":{"portalRequestTypeIds":[19],"submitOnCreate":true,"validateOnCreate":true}},"design":{"settings":{"templateId":7,"name":"Passwords","submit":{"lock":false,"pdf":false},"primaryLocale":"en-US","translatedLocale":"en-US","templateFormUuid":"9b59a5c1-6d98-4f81-8569-e691b37477ed"},"layout":[{"version":1,"type":"doc","content":[{"type":"layoutSection","content":[{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":29},"layout":"default","localId":"ad80d233-cd97-4c47-8e3c-da0c9f8c079c"}},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":33},"layout":"default","localId":"bf39784c-16fc-4665-8240-3ac8aa3d55af"}}]},{"type":"layoutColumn","attrs":{"width":50},"content":[{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":32},"layout":"default","localId":"ad494723-7779-436b-8bcf-9a5b1fa8530e"}}]}]},{"type":"extension","attrs":{"extensionKey":"question","extensionType":"com.thinktilt.proforma","parameters":{"id":2},"layout":"default","localId":"51ee4d38-88dc-47a1-ae8a-71f5e295fb47"}}]}],"conditions":{},"sections":{},"questions":{"2":{"type":"rt","label":"Description","description":"If necessary, provide a explanation of your request. (Optional)","validation":{"rq":false},"jiraField":"customfield_10049","questionKey":""},"29":{"type":"tl","label":"Company","description":"","validation":{"rq":true},"jiraField":"customfield_10045","questionKey":""},"32":{"type":"cs","label":"Platform","description":"From what URL are you requesting the password reset?","validation":{"rq":true},"jiraField":"customfield_10048","questionKey":""},"33":{"type":"te","label":"Email to reset","description":"","validation":{"rq":true},"jiraField":"customfield_10052","questionKey":""}}},"uuid":"9b59a5c1-6d98-4f81-8569-e691b37477ed"},"linkedJiraFields":["customfield_10049","customfield_10052","customfield_10045","customfield_10048"]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}