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Treble Help Center

🚨 IMPORTANT — NEW OFFICIAL SUPPORT CHANNELS 🚨

We are migrating our Support operations to Intercom. To open a new ticket or request Support, please use the official Support channels below instead of opening a ticket directly in Jira.

📣 Official Support Channels

  • Native Support Channel — available in App.treble & Sales
  • đź“§ support@treble.ai
  • 📱 WhatsApp: +1 (205) 883-4230

⚠️ The Jira portal will only be available temporarily and will be discontinued in the coming days. Therefore, please do not open new tickets in Jira and use the official channels above for all new Support requests.

Thank you for your cooperation! 🙏

  1. Treble Help Center
  2. HelpDesk Support

HelpDesk Support

Welcome! You can raise a request for HelpDesk Support using the options provided.

  • Report a problem using the product

    📣 Official Support Channels

    • Native Support Channel — available in App.treble & Sales
    • đź“§ support@treble.ai
    • 📱 WhatsApp: +1 (205) 883-4230
  • Reset password

  • Request help with metrics reporting

    📣 Official Support Channels

    • Native Support Channel — available in App.treble & Sales
    • đź“§ support@treble.ai
    • 📱 WhatsApp: +1 (205) 883-4230
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